What We Collect and Why We Collect It
When you register an account, we collect your name, contact details and the credentials you choose. Each time you deposit or withdraw using bKash, Nagad or Rocket, we log the transaction reference, amount and wallet identifier — not your full mobile banking PIN. We use this
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to verify payments, prevent duplicate transactions and keep your wallet history accurate inside your account. If you contact support, the conversation record is stored so the next agent can pick up where the last one left off without asking you to repeat yourself. We also collect
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device identifiers and session data when you browse on mobile or desktop. This helps us detect unusual login attempts and flag sessions that look out of place for your account. We do not sell your personal data to marketing companies. Data shared with payment processors —
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including the rails that handle bKash, Nagad and Rocket transfers — is limited strictly to what those processors need to clear your transaction. Your data is retained for as long as your account is active and for any period required by applicable law in your eligible
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region. You can ask us to review, correct or delete your data at any time by reaching out through the contact paths listed on this page.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.